Contact Information

For all Utility billing questions:

Finance Department:
Office Hours:
8:00 am to 4:30 pm

2000 Municipal Drive
Neenah, WI 54956

Utility Office:
Office Hours:
7:00 am to 3:00 pm


2340 American Dr
Neenah, WI  54956

For all after hour emergencies Only!
Sewer: 920-419-3870
Water: 920-419-3865

Contact Form
920-720-7116 (fax)

David Tracey
Utility Superintendent

Wastewater Utility
The water department has two separate systems, the east and west sides of Little Lake Butte Des Morts.

East side
The east side system consists of two wells, a treatment plant,  (1) million gallon reservoir, (1) 300,000 gallon water tower and a metering station where 45% of the east side water is purchased from the City of Menasha and blended in the reservoir with the well water.

West side
The west side system consists of (4) wells, (2) treatment plants, (2) million gallon reservoirs and (2) 300,000 gallon water towers.

The two systems have over 133 miles of water mains and 1,401 fire hydrants.  The water department has 8,965 water meters that serve customers in the Village of Fox Crossing, City of Menasha, Town of Neenah, City of Appleton, Town of Harrison and the Town of Grand Chute.  The water department consists of (8) full-time employees.  Service personnel are “on call” 24/7.